Holiday Inn Bristol Airport, an IHG Hotel

AIRPORT.My granddaughter was travelling alone on her first trip to Iceland where she met her aunt who had travelled from to Iceland from Manchester. . On the return trip, because she landed at 9.30 pm I booked her in to the Holiday Inn Airport hotel and also added a pick up service from the airport which I paid for. Because I was unsure how this worked I emailed at the time of booking and received a return telling me she had to collect her luggage and then phone the hotel and they would pick her up. They then said they did not operate this service after midnight. Fair enough. She landed. at 9.30 and I re-sent the phone number to her messages . She rang in a panic because it would not connect (unobtainable long tone) told her I would ring them on my landline. the same happened. I could not find an alternative number to ring the hotel but luckily she had enough money on her debit card to pay for a taxi. When she arrived they told her they had run out of slots for pickup. I have looked at the information I was given very closely and cannot find anywhere where I was told to pre book a slot so perhaps this needs attending to urgently. However, the least they should do is keep a line open for passengers to be given alternative advice. If I hadn't been available my granddaughter would have panicked and I do not know what she would have done. She was on her own late at night in a city airport unfamiliar to her. HOWEVER, The good thing is that the hotel was excellent facilities and she had a lovely room and thoroughly enjoyed the breakfast next morning so we shall use the hotel again. SUGGEST there should always be a line open for people to talk tp someone in an emergency. Luckily I was at the end of the phone but that might not be the case for everyone.

We had a lovely stay. The hotel has been totally refurbished so everything is new and very clean. The rooms aren't huge but have everything you need for an overnight stay. We had a slight issue at check-in as the sofa bed for our son had not been made up but Debbie the night manager and Alisha the lady from the bar were incredibly kind and helpful and quickly resolved the issue. Similarly the hairdryer in our room didn't work but Debbie solved the issue immediately and was so professional and polite. All of the staff were very polite and helpful. We wouldn't hesitate to book again.

Recently refurbished and very nicely presented . I do remember it from before the refurbishment and it’s a lovely improvement. Quiet rooms , large comfortable bed and a great location , 10 minutes or so from Bristol Airport. Didn’t eat there so can’t t comment on the restaurant.

Great location for the airport. Hotel had just been renovated so room was lovely - hans grohe shower , large tv and coffee machine . Staff were loveky and cooked breakfast was great

Easy access to the airport. The TV was very modern and had a lot of channels which was amazing. Very spacious room with big beds.